$175,000–$200,000
USD/year
US
4w PTO
Lead the design and execution of a scalable operating model for global post-sale teams—including CS, Support, and Professional Services. Responsible for customer journey mapping, end-to-end retention forecasting, and driving automation and process excellence via platforms like Gainsight and Salesforce. Bring a forward-leaning perspective on the use of AI tools and workflow technologies to increase CSM productivity, reduce churn risk, and optimize the customer lifecycle.